If you believe you are seeing results that do not match your search, you can reach out to your customer success manager for query review. Here are a few of the first things we consider when evaluating a query's effectiveness:
Do I have too many filters?
If Hawkeye indicates that there is not enough data for analysis or to provide trends like topics, it may be that you have created too narrow of a filtered view. Delete some of your "and" statements and make sure you are using and and or correctly when updating results. Consider adjusting the time frame to view older content.
Do I have too few filters?
If you are searching for "cloud computing" the term 'cloud' will provide you with irrelevant results. Make sure your terms match what you are looking for and that you are using "contains exactly" when needed. Consider adjusting the language or time frame selected to narrow your results once you have adjusted your query fields.
My results do not contain the term I searched
If you find a result that does not match the terms you are searching, it may be embedded in the page. Is there an image carousel that contains captions? Is there more content embedded in the background of the page? If you are stumped, you may want to refine your query or contact your customer success manager.
How should I sort my results?
By default, Hawkeye sorts by popularity. However, when you are analyzing different reports you may want to adjust the results to sort by relevance or freshness. The shorter timeframe you have selected, the less helpful "freshness" will be, but that sorting option is very helpful when you are viewing results from all time.